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How we work

How We Work

Our Philosophy

We believe that the quality of our work speaks to the values that we hold and it is through our firmly held values that we improve our own organisation, but at the heart of what we do - is what you do.


We have a strong partnering philosophy which gives you confidence that you can access support quickly, that the information you receive is consistent and accurate, and that we understand your needs. Clear process driven and purposeful actions maintain an employer led approach and keep you firmly in the driving seat when it comes to tricky people management issues.


Our Mission

To deliver proactive, innovative people management advice and training to schools and academies in a way which directly supports our clients to react quickly and appropriately in a rapidly changing educational environment and which impacts on the achievement of outcomes for young people.


Our Vision

That PHRP is a recognised leader in the provision of people management services to schools which directly support school improvement and the achievement of excellence.

Our Values
    • Integrity
    • Responsible
    • Accurate
    • Quality
    • Organised


What We Do


PHRP employs experienced HR professionals with expertise in delivery to the education sector. We have worked with schools and academies for over 20 years and understand the specific needs of this specialised employment sector. We have supported school change and conversion to academy status since before the Academies Act 2010 and have significant experience in organisational change.


We work with maintained schools and academies, in multi-academy trusts and in federations and collaborations catering for mainstream, SEND and students who have been excluded from other settings.   Our clients are across all phases from nursery and pre-school settings, first, middle, through primary, secondary and post 16.


We provide support to trust boards, governors, and school leaders in responding to the complexities of change within the education sector and provide strategic advice to create appropriate structures and to manage the effects of transferred terms and conditions.


Always looking to the future, we advise our clients on the impact that political, legislative and cultural change is having on the recruitment and retention of staff, as well as supporting with policy implementation to manage an effective team. With extensive experience in appraisal and performance management, we enable our clients to deal quickly with levels of underperformance and organisational restructure to shape a team that delivers high standards of performance and demonstrates a strong values based approach.


Our aim is to empower the client, with sound knowledge and strategy so that you can remain focussed on teaching and learning.


PHRP advisers will map out a plan and a timeline of support with you, allowing you to flex and to respond to events as they unfold.  Dealing with tasks is straightforward, but people are much more complex and every situation has detail and context which makes it different to the next.  We work with our clients to identify that detail and support your response in accordance with your processes, your values and your beliefs..

what we do
  • Do you offer an annual contract for HR Advice?
    Yes, our partnering service provides unlimited HR advice to schools and academies on an annual contract. Advice includes support on the implementation of disciplinary, grievance, redundancy, absence, appraisal and capability policies.
  • Do you provide Accredited Safer Recruitment Training?
    Yes, we provide Accredited training in order for schools to comply with the requirement that a recruitment panel must have at least one member who has completed the training. We also deliver Pre-employment checking workshops and provide onsite audits and coaching for compliance with Keeping Children Safe in Education.
  • Do you provide trade union consultation and negotiation?
    Yes, we will advise, support or consult directly with trade unions and professional associations on your behalf.
  • How can we access services without an annual contract?
    PHRP provides consultancy services on a pay as use basis. You can access support on any employment matter including disciplinary investigations, on site training, recruitment support, dispute resolution, handling settlement agreements and TUPE consultation
  • How is the annual charge calculated?
    The annual charge is based on the size of your organisation and the level of support you require. Service agreements can be tailored to meet your needs and are offered at competitive rates.
  • What level of insurance does PHRP have in relation to working with and providing professional advice to schools?
    PHRP meets the requirements set out by Local Authorities and the EFSA and has the following cover: £2m - Professional Indemnity £5m - Public Liability £10m - Employee Liability
  • Who will we be working with?
    PHRP directly employs qualified HR professionals with vast experience of working with schools academies and MATs. You will have a named adviser to support you.
  • Where can I find more information about your company?
    Complete the contact form on our website or call us for more detail
What P`eople Say

Client Feedback


“Principal HR Partner Limited provides a first class service, with excellent response times to queries, well-researched relevant professional advice and proactive provision of training on ‘live’ education issues. They have led us capably through different and sometimes difficult operational and strategic issues of the school over the last few years. Leaders, including governors, have found their advice of immense value guiding them through various processes, details and implications of HR decisions. They are well informed, friendly and highly professional personnel who are a pleasure to work with sharing the same values. I highly recommend their service to other schools. “

"Since appointment as Headteacher we have used PHRP for all of our employment concerns. They are always available and the advice is professional, confidential and always compliant with the legality of any situation. As a result our process and procedure in all areas of HR is significantly more robust, our knowledge on how to apply these is enhanced by the excellent CPD sessions delivered by PHRP and as a ‘stand-alone’ Academy it is always reassuring to know that their support and reassurance is always readily available. I would have no hesitation in recommending their service to any educational establishment. The service we receive from PHRP is outstanding."

Terms and Conditions

The Small Print

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Principal HR Partner Limited’s relationship with you in relation to this website.  If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Principal HR Partner Ltd’ or 'PHRP' or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 9A Glebe Lane Gnosall ST20 0ER.  Our company is registered in England and Wales with company registration number  08118907.  The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only.  It is subject to change without notice.


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.


Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


PHRP Privacy Policy


Principal HR Partner Limited (PHRP) understands that your privacy is important to you and that you care about how your personal data is used and shared online.  This privacy policy sets out how PHRP uses and protects your personal data when you use our website. We respect and value the privacy of everyone who visits our website and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.


Please read this privacy policy carefully and ensure that you understand it before you access or use any of our Services. Your acceptance of Our privacy policy is deemed to occur upon your first use of our website. If you do not accept and agree with this privacy policy, you must stop using our website immediately.  If you have any questions or concerns regarding this policy please contact us at


Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you, with respect to our Website, Apps, Mobile Apps and other Services.


Who We are

This website is owned and operated by Principal HR Partner Limited, a limited company whose registered address is, 9a Glebe Lane, Gnosall, Stafford, ST20 0ER.


The person responsible for data protection our organisation is Caroline Humphries (Director) who can be contacted by email at, by telephone on 07742 196 161, or by post at the above mentioned address.


The Privacy Policy Covers:

This privacy policy applies only to your use of our website. The website may contain links to other websites and you should note that we have no control over how your data is processed by other websites. You should review their privacy notice for that information. We will not sell, distribute or lease your personal data to third parties.


Your Rights

As a data subject, you have the following rights under the GDPR:

  • The right to be informed about how we collect and use your personal data;

  • The right of access to the personal data we hold about you;

  • The right to rectification if any personal data we hold about you is inaccurate or incomplete;

  • The right to be forgotten – i.e. the right to request the erasure of any personal data we hold about you;

  • The right to restrict the processing of your personal data;

  • The right to data portability (obtaining a copy of your personal data to use for your own purposes or with another organisation);

  • The right to object to us using your personal data for particular purposes; and

  • Rights with respect to automated decision making and profiling.


If you have any cause for complaint about how we use your personal data, please contact Caroline Humphries by using the details provided. If we are unable to resolve your concern, you also have the right to complain to the Information Commissioner’s Office.


What Data Do We Collect?

Depending upon your use our website, we may collect some or all of the following personal and non-personal data:

How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with the requirements of the GDPR at all times in ensuring your personal data is private and secure.


Our lawful basis for processing your personal data is either:

  • performance of a contract with you

  • legitimate interests


Specifically, we may use your data for the following purposes:

  •     Personalising and tailoring your experience on our website;

  •     Supplying services to you;

  •     Replying to emails from you;

  •     Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by either clicking on an unsubscribe option in our emails or by contacting;

  • Analysing your use of our website and gathering feedback to enable continued improvement of the user experience.


With your permission and/or where permitted by law, we may also use your data to send promotional emails about new services, products, special offers or other information which we think you may find interesting, which may include contacting you by email and/or telephone and/or post. We will not send you any unsolicited marketing. You have the right to withdraw your consent to us processing your personal data at any time, and to request that we delete it.


How Long Will We Keep Your Data For?

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected and you can unsubscribe at any time by clicking on the link in the emails we send you or by contacting us at any time.  Where your personal data is no longer required we will ensure it is securely deleted.


How and Where Do We Store Your Data?

We only keep your personal data for as long as we need to in order to use it as described, and/or for as long as we have your permission to keep it.


Your data will only be stored within the European Economic Area.


Data security is very important to us and we have taken appropriate technical measures  to ensure the privacy and security of data collected through our website.


Do We Share Your Data?

Your data may be shared with third party service providers (or they may be allowed to access your data) in relation to the provision of website services. 


This relates to two types of information:


  1. Un-identified and non-identifiable information pertaining to you as a user or un-identified user, which may be made available to us, or collected automatically via your use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the you as the user from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as your browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying information regarding your device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.


  1. Individually identifiable information, namely information that identifies you as an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), which are only collected from users buying on line, details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third party accounts (such as the e-mail or username for a connected PayPal, Google or Facebook account), correspondences (including those made through or uploaded to our Services), and any other Personal Information provided to us by you through your access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us or our third party service providers as Personal Information, as long as such connection or linkage exists.  


In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.


How Can You Control Your Data?

In addition to your rights under the GDPR, you may choose to restrict the collection or use of personal information in the following ways:


  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you consent to receive information about our services and products;

  • If you wish to withdraw your consent, you can click the unsubscribe button on our emails or contact us at any time.


We encourage you to set strong passwords for your user account and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.  As ie-mail and instant messaging are not recognised as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.


Our services offer publicly accessible blogs, communities and support forums. Please be aware that any information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, please contact us at at anytime.  In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform.


In any event, we advise against posting any information (or use any posting means to post information) you don’t wish to publicise on these platforms.


If you upload any user content to your user account or provide it in any other way as part of the use of any Service, you do so at your own risk.


You understand and acknowledge that, even after its removal by you or us, copies of your user content may remain viewable in cached and archived pages or if any third parties have copied or stored such user content. To clarify, we advise against uploading or posting any information you do not wish to be public.


Your Right to Withhold Information

You may restrict Our use of Cookies.


How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable, and we will provide any and all information in response to your request free of charge. You should make this request by contacting


Our Use of Cookies

Our website may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our website and to provide and improve our products and services. In addition, our website uses third party analytics services which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our Site.


Changes to Our Privacy Policy

We may update this Privacy Policy as required by applicable law, and to reflect changes to our information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you. We encourage you to periodically review this page for the latest information on our privacy practices and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our website following the alterations.

CIPD Qualified

Reliable & Trustworthy

Professional & Experienced

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