How Do We Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with the requirements of the GDPR at all times in ensuring your personal data is private and secure.
Our lawful basis for processing your personal data is either:
performance of a contract with you
Specifically, we may use your data for the following purposes:
Personalising and tailoring your experience on our website;
Supplying services to you;
Replying to emails from you;
Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by either clicking on an unsubscribe option in our emails or by contacting firstname.lastname@example.org;
Analysing your use of our website and gathering feedback to enable continued improvement of the user experience.
With your permission and/or where permitted by law, we may also use your data to send promotional emails about new services, products, special offers or other information which we think you may find interesting, which may include contacting you by email and/or telephone and/or post. We will not send you any unsolicited marketing. You have the right to withdraw your consent to us processing your personal data at any time, and to request that we delete it.
How Long Will We Keep Your Data For?
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected and you can unsubscribe at any time by clicking on the link in the emails we send you or by contacting us at any time. Where your personal data is no longer required we will ensure it is securely deleted.
How and Where Do We Store Your Data?
We only keep your personal data for as long as we need to in order to use it as described, and/or for as long as we have your permission to keep it.
Your data will only be stored within the European Economic Area.
Data security is very important to us and we have taken appropriate technical measures to ensure the privacy and security of data collected through our website.
Do We Share Your Data?
Your data may be shared with third party service providers (or they may be allowed to access your data) in relation to the provision of website services.
This relates to two types of information:
Un-identified and non-identifiable information pertaining to you as a user or un-identified user, which may be made available to us, or collected automatically via your use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the you as the user from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as your browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying information regarding your device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.
Individually identifiable information, namely information that identifies you as an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), which are only collected from users buying on line, details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third party accounts (such as the e-mail or username for a connected PayPal, Google or Facebook account), correspondences (including those made through or uploaded to our Services), and any other Personal Information provided to us by you through your access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us or our third party service providers as Personal Information, as long as such connection or linkage exists.
In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.
How Can You Control Your Data?
In addition to your rights under the GDPR, you may choose to restrict the collection or use of personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you consent to receive information about our services and products;
If you wish to withdraw your consent, you can click the unsubscribe button on our emails or contact us at any time.
We encourage you to set strong passwords for your user account and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm. As ie-mail and instant messaging are not recognised as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.
Our services offer publicly accessible blogs, communities and support forums. Please be aware that any information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, please contact us at email@example.com at anytime. In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform.
In any event, we advise against posting any information (or use any posting means to post information) you don’t wish to publicise on these platforms.
If you upload any user content to your user account or provide it in any other way as part of the use of any Service, you do so at your own risk.
You understand and acknowledge that, even after its removal by you or us, copies of your user content may remain viewable in cached and archived pages or if any third parties have copied or stored such user content. To clarify, we advise against uploading or posting any information you do not wish to be public.
Your Right to Withhold Information
How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable, and we will provide any and all information in response to your request free of charge. You should make this request by contacting firstname.lastname@example.org.